How to send BETTER responses in LESS time (65% LESS TIME IN OUR CASE)

By standss · Comments ( 0 ) Monday, January 9th, 2012

This one technique reduced the time spent by our customer support department on emails by 65%!

We use Insert Text for Outlook to template our responses to the most common questions that our support team receives.  This allows us to respond to the majority of our customers’ questions at the click of a button, instead of having to write out the response each time.

Insert Text (which does much more than just text) works inside Outlook and has the following benefits for our company.

  1. We spend less time writing emails.
  2. We send out more accurate, more complete emails that better serve our customers (we spend more time creating a well-thought out response since it only has to be done once)
  3. We send out LESS emails (because our responses have all the information they need).
  4. Our customers are happier because they get their problems solved faster
  5. Our team is happier because they are NOT getting bored writing the same things over and over again.

In summary… Less Time… Less Volume… Better Emails… Happier Customers… Happier Us!

Which brings us to… Insert Text for Outlook.

The biggest problem with InsertText is its name… InsertText does much more than just insert text into your emails.

It is a complete email template solution for Microsoft Outlook. You can use Insert Text to:

  • Create and use email templates in Microsoft Outlook
  • Templates can be used to Create new emails as well as Reply, Reply-to-All and Forward
  • Templates can have plain text, formatted text (HTML), To, CC, BCC fields and more (this is a addin specially designed for emails)
  • Easy to use interface lets you search, find and use templates easily.

If you’re not using InsertText yet… you owe it to yourself to try it out. There is a fully functional 30-day trial on our website.

Learn More and Download Insert Text for Outlook

Also remember to check out the NEW YEARS RESOLUTION OUTLOOK PACK. We have bundled InsertText with 3 other Outlook Email Overwhelm boosters. You can save more than 50% for the next few days.

Save Time Responding to Emails

By standss · Comments ( 0 ) Thursday, November 17th, 2011

Working solo or individually was very popular before but now more and more people prefer working in teams and groups.

There are obvious reasons for working in teams:

  1. It helps share the workload thus
  2. Work is done much faster and
  3. Working in team is just fun

Working in teams is what we have always believed and so when designing our addins (of course with the help from our customers who we also consider part of the team) we have ensured to design the Outlook Addins so that it allows easy sharing and collaboration with team members.

The post today occurred as a result of our recent communication with a client.

Here is what happened:

We recently received a query from a person who was the Head of the Support Department in the company he worked. He was looking for a Outlook based solution which would allow his team to respond to customers issues and queries quickly and efficiently.

He stated to us that a lot of the queries that they received on a day to day basis were the same and the support team were wasting a lot of time having to write the same emails (answers) every time. This was time consuming as well as error prone.

We told him about one of our Outlook Addons InsertText and provided a link to download a fully functional 30 day trial.

Upon trialing, he could immediately see the benefits of using InsertText rather then having the team members re-writing the same emails over and over again.

We then showed him how to configure InsertText so that the templates can be shared amongst other team members.

After communicating with our newly added customer, we realized how important the sharing of templates feature is and there could be others who are looking for a similar solution. There could be other readers on our list who are unaware of this feature of InsertText so we thought to share it.

Step-by-Step instructions

InsertText allows multiple users to share templates. If you are in an exchange environment you can use Public Folders as a location to share templates from. To enable sharing:

  • Open Outlook
  • Click on the little arrow On the InsertText Toolbar or Ribbon, click Settings
  • Click the Folder Settings tab
  • Tick the checkbox “I am using Microsoft Exchange Server…” to enable sharing of templates.
  • Use the Change Folder… button below this checkbox to select your appropriate shared folder which is in Exchange.
    Note: If you wish to view your shared templates by default when loading templates and also while saving templates then select Shared option in both the options in the Shared Templates Folder section.
  • Click OK

Now other users of the team who have InsertText installed will also be able to view the shared templates and use them when responding to emails.

About InsertText

InsertText makes it quick and easy to write and reply to emails. It does this by letting you create and save InsertText templates. These templates are simply prewritten text blocks that you can insert into your emails whenever you need to.

You owe it to yourself to try InsertText.

Categories : InsertText for Outlook, Outlook Email Tips Comments ( 0 )

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