3 Common Email Mistakes that Cost Organizations Time and Money

By standss · Comments ( 0 ) Wednesday, August 24th, 2016

3 Common Email Mistakes

In this post we look at 3 simple mistakes that emailers make that can cost their companies everything from a few wasted minutes, to upset co-workers to lost clients.

We also look at steps that organizations can take to protect their people and themselves from these mistakes.

Protect your organization from the following common email mistakes by using SendGuard for Outlook.

Hitting Reply All too often

Just because the email that you received was addressed to multiple people does not mean that your reply should also go to them all.

We all already receive too many emails and it can be annoying to receive emails with one or two words acknowledging receipt of the emails etc.

They may not be as bad as spam but they have a similar effect… they take our attention away and waste our time.

For Individuals: Your unneeded reply-to-alls could be annoying your contacts and even training them to start ignoring your emails. Think carefully before you click Reply All.

For Organizations: Unneeded Reply-All emails cost businesses many hours of lost time and productivity every year. Reclaim this time by using addons that get users to confirm that they do in fact want to email everyone when they click Reply-All.

Forgetting to email everyone

On the flip side to the above, sometimes a Reply-All makes senses (or at least a Reply-to-Some of the original recipients).

This may be required to keep everyone in the loop or for your own personal protection.

For Individuals: Always check if an email has multiple recipients and decide who should be part of your reply

For Organizations: A lot of valuable time can be wasted resending emails to missed recipients. Use an addon similar to SendGuard which will prompt when you do a Reply (and not a Reply-All) on an email with multiple recipients that you may also want to include others in it.  SendGuard even lets you change the recipients without having to go back to the email.

Emailing the Wrong Person

Outlook has a great (and also greatly dangerous) feature called Auto-Complete. You don’t need to remember anyone’s email address… type in a few characters in the To, CC or BCC field and Outlook fills in the email address for you.

Unfortunately, this makes it very easy to accidentally send the email to the wrong person. The Internet is fill of disaster stories where this has led to lost clients, large lawsuits etc.

For Individuals: Check your email’s recipients before clicking Send. Better yet, install software similar to SendGuard that will display the recipient’s name(s) to you again before sending the email out.

For Organizations: Deploying software similar to SendGuard for Outlook may also provide additional legal protection because it shows that the organization took extra steps to protect against accidents of this king.

How to Protect Yourself and Your Organization

Our SendGuard for Outlook is already protecting thousands of Outlook users in businesses of all sizes around the world.

  1. SendGuard detects potential mistakes in emails and prompts users before emails get sent out
  2. Organizations may have additional protection in lawsuits because (if needed) they can show that they took extra steps by using SendGuard to minimize incidents of mistakes such as this.

SendGuard consists of a number of different email security features, but based on user feedback we recently introduced the new SendConfirm and Reply Guard bundle to specifically protect against the mistakes identified in this post.

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Categories : Send Confirm, SendGuard for Outlook, Sending emails Comments ( 0 )

New Outlook Email Mistake Prevention Bundle

By standss · Comments ( 0 ) Friday, July 29th, 2016

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We are excited to release a new “bundle” to protect users from common Outlook mistakes that cost individuals and organizations a lot of wasted time and money.

Send Guard for Outlook detects common mistakes in emails as they are being sent out. If any mistakes are detected then the user is prompted for confirmation or changes before the email is sent out.

You can test a fully functional version of Send Guard for Outlook for 30 days at no cost.

SendGuard is actually a collection of several different Guards and is licensed (priced) according to the Guards that users want enabled.

Two of the most popular guards are Send Confirm and Reply Guard. The new bundle provides an option to activate these two Guards if you do not want the full Send Guard.

What is Send Confirm for Outlook?

Send Confirm for Outlook protects your company from wrongly typed email addresses and accidental disclosure of sensitive information to the wrong people.

An AOL survey revealed that 32 percent of respondents had accidentally sent an email to the wrong person. In a more recent survey 78% of respondents said that they had accidentally sent emails to the wrong people at some time.

Send Confirm integrates inside Outlook and prompts users for confirmation before emails are sent out.

Confirm Send

Send Confirm also recognizes that the greatest risk is if the information is sent to the wrong organization and therefore highlights the domain in red in its prompts.

What is Reply Guard for Outlook?

Reply Guard is used by many of our clients to reduce the amount of unnecessary Reply-Alls that take place in an organization.

Research has shown that Unneeded Reply-Alls results in many hours of lost productivity in organizations.

They also make the senders look unprofessional and train recipients to ignore emails from the offenders.

Reply Guard for Outlook integrates inside Outlook and displays a message similar to the following when Reply All is clicked on an email.

Reply to all

In addition to warning the user that Reply All was clicked, the prompt allows users to immediately change the recipients without having to go back to the email.

Send Confirm and Reply Guard have special features for deployment and support in corporate environments.

  • All messages/prompts can be customized based on corporate/legal guidelines and policies.
  • Reply Guard can be deployed with customized settings using Windows Server technology
  • Settings can be locked to prevent changes by users (administrators can still make changes if required)
  • Discount Volume Pricing
  • Priority support options

Together Send Confirm and Reply Guard will keep your organization protected from the mistakes that are too easy to make in Outlook.

Send Confirm and Reply Guard are part of the Send Guard for Outlook. Download SendGuard and eliminate common email mistaking today.

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Categories : SendGuard for Outlook Comments ( 0 )

Protect your company from wrongly sent emails

By standss · Comments ( 0 ) Monday, February 9th, 2015

The web is full examples of what the dangers to organization due to emails sent to the wrong email address (including one that may have led to a $1B settlement). What are the risks to your organization from these kinds of mistakes, and what you can do to manage those risks? We answer these questions and also look at a solution that several large companies are now implementing.

How do these mistakes occur?

These mistakes typically occur when a user accidentally sends an email to the wrong person. The normal reason for this would be that there may be two people with the same or similar names.

Unfortunately Outlooks Auto Complete list (which generally helps by displaying a list of matching names and email addresses as you begin to type) makes these kinds of mistakes even easier to make.

(Strategy) What can you do to reduce the risks from these kinds of mistakes?

It is probably impossible to eliminate mistakes of this kind altogether. Therefore your organization’s strategy should be based on:

  1. Configuring Outlook to reduce the chances that users will make these mistakes
  2. Be able to show (in the event of litigation etc.) that your organization took reasonable action to prevent mistakes of these kinds

What can you do:

The actual actions you can take include:

  1. Asking users to be more careful and pay more attentions before emails are sent out.
  2. Turning off Microsoft Outlook’s Auto-Complete feature.

While both of the above are theoretically good solutions, they may not work as well in the real world for most organization because:

  1. Irrespective of how careful people are, mistakes are inevitable (it’s part of being human).
  2. Auto-Complete is actually a very useful feature and it is painful and counter-productive to use Outlook without this turned on.

Is there a better solution?

Yes! Send Confirm is an Outlook addin that integrates inside Outlook and automatically prompts for confirmation before emails are sent out.

sendconfirm

The domain is highlighted in red as the greatest damage can be caused if confidential information is sent to the wrong organization.

Send Confirm has been designed with the needs of both small and large companies in mind.

  • The warning prompt can be customized based on corporate/legal guidelines and policies
  • Special filters can be setup to control when the prompt gets displayed (external emails only, all emails etc)
  • All settings can be set and deployed centrally

We’ve actually Send Confirm available to users for several years as part of Send Guard for Outlook. However at the request of several larger organizations, we have now packaged Send Confirm as a separate component to make it more cost-effective for wider deployment in organization.

Please contact us at sales@standss.com for more information on how Send Confirm can be used to protect your organisation.

 

How to NOT Email Yourself when using Reply-to-All in Outlook

By standss · Comments ( 0 ) Monday, October 13th, 2014

We received an email query earlier this week from one of our readers asking

Outlook includes my email address in the To field when I do a Reply-All. Clearly I do not want to email myself but Outlook lacks the intelligence to not add my email address to the email. Do you have a solution?…

The reply to this was YES!!!

We have this functionality built into our own Outlook addin called SendGuard for Outlook. You can turn this feature ON from the setting screen following the steps below:

  • Open Outlook
  • In Outlook 2013/2010, click on the Standss Outlook Addins tab > click SendGuard > Settings In Outlook 2007/2003, click on the Tools menu > Standss > SendGuard > Settings

SendGuard will display the following screen:

Reply_Guard

  • Click on the Reply Guard tab
  • Tick the checkbox for Automatically remove me when doing a Reply to All
  • Click OK

Now if you do Reply-to-All on any email, SendGuard will automatically remove your email address from the mailing list.

If you haven’t tried Send Guard for Outlook, you can download a fully functional trial of the Outlook addin.

SendGuard has a number of special filters that check outgoing emails to ensure that they are going to the correct people with all the required information. It’s built in tools include the Attachment Guard, Subject Guard, Reply (and Reply All) Guard, Account Guard, Bad Mood Guard and Send Confirm.

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Categories : Outlook Email Tips, SendGuard for Outlook Comments ( 0 )

Reasons why you should avoid using BCC for emails + Alternative Solution

By standss · Comments ( 6 ) Tuesday, September 16th, 2014

Outlook users BCC emails for two main reasons… sending sales/marketing emails or sending someone a copy of the email without letting the other recipients know. We strongly recommend that you DON’T use the BCC field for either purpose. Why?

  • Your sales/marketing emails will probably get caught in SPAM filters: Stuffing the TO/CC/BCC field with email addresses makes your email look like spam and it might be caught by the SPAM filters, which means your recipients might never receive your email about an important announcement/sale/event etc.
  • Your sales/marketing email might not get read even if it gets past the spam filter (because it looks too much like a sales email to the recipient)
  • If you used BCC to keep a recipient hidden from others, imagine what would happen if the hidden recipient did a reply-to-all! Suddenly the other recipients would be aware that you had been using BCC and depending on the nature of the email conversation, this may be viewed as dishonest or sneaky.

What to do instead of using the BCC field?

Send Personalized Individual emails (Marketing or Sales emails)

Your emails have a better chance of reaching the recipients inbox if it is personalized and addressed to that person.

You can either send the same email to the recipients one at a time (compose a new email and copy paste the content) which would be time consuming… or

You can use an easy mail merge tool like Email Merge for Outlook to send out personalized individual copies of the email to each recipient. Each recipient will get a personalized copy of the email which is addressed only to him/her.

Forward Emails (when you need to hide a recipient from the others)

If you need to send someone a copy of an email without others knowing about it, don’t BCC them on it. Instead send the email out to the “disclosed” list of recipients. Then forward a copy of the Sent email to the “hidden” recipient. Now if the hidden recipient reply’s to the email, the reply will only come to you.

Avoid accidental Reply-To-Alls yourself

If you or others in your organization are dealing with confidential information that you are BCCed on, you might want to also look at Send Guard for Outlook to avoid doing an accident Reply-to-all yourself!

Send Guard has special filters that check emails as you respond to them and as they are sent out.

A special prompt will warn you and ask for confirmation if you reply to an email on which you have been BCCed.

This can avoid the accidental disclosure to other recipients that we referred to earlier.

I hope you find this tip useful.

If you know of other email abuses or ways to avoid email abuses, share it with us by leaving a comment below

Related Posts:

How to create NON-SPAM emails that get opened and read

When to BCC Emails in Outlook

subsribe_now

Prompt before sending email EXCEPT if within domain(Send Guard for Outlook Upgrade)

By standss · Comments ( 0 ) Wednesday, October 2nd, 2013

We’ve added a new feature to Send Guard for Outlook that was suggested by a corporate client with more than 500 Outlook users.

We are happy to announce the release of a new updated version of SendGuard for Outlook (version 1.1.5023). This update is free for all existing users and includes a number of “new” features as well as bug fixes.

What’s New?

One of the most liked feature of SendGuard is the “Send-Confirm” prompt. After you click Send, SendGuard automatically displays this prompt to ensure that you are ACTUALLY ready to send the email. This helps you avoid accidentally sending incomplete or inappropriate emails which you would later regret sending.

But… you might not want the confirmation prompt to appear for all emails for example emails that are sent within your organization (within the same domain). With the new version, you can easily add your company domain to the list and SendGuard will not display the prompt for all emails within that domain.

Here’s how to make this change in the Settings:

  • Open Outlook
  • On the ribbon, click the Standss Outlook Addins tab
  • In the SendGuard group, click on the SendGuard button > click Settings…
  • Click on the Send Confirm tab to display the screen as shown below

sendguard_send_confirm

  • Select the option for “Display messages for Everyone except following addresses/domains
  • Click the Add button, enter the domain name on the displayed screen for example standss.com or microsoft.com etc
  • Click OK and then OK again

Now for any email addresses within the listed domain, you will not get a Send Confirm prompt.

The full list of features/bug fixes in this update include:

  • New! New Send confirm prompt option: Display prompt for everyone except the following email address / domains
  • New! Apply Windows theme on all addin screens
  • Bug fix: On some machines with Outlook 2013, empty subject prompt message comes up in never ending loop.
  • Bug fix: If you do a Reply-All on an email whose sender is a Microsoft Exchange Email, an error prompt comes up.
  • Bug fix: On some machines, when you file original email using EmailTags for Outlook, an error message comes up in SendGuard.

You can download the latest version now from our website.

New to SendGuard: SendGuard is an Outlook addin that has a collection of extremely useful tools that ensure your outgoing emails are COMPLETE (with no missing information) and are being sent to the CORRECT (and only the correct) people.

SendGuard will automatically display a prompt when you:

  • Forget to attach a important file to an email
  • Clicked Reply when you meant Reply-All or vice-versa.
  • Forgot to write a subject.
  • Emailed someone using the wrong email address (for those of us with more than one email address).
  • Fired off an angry message that you later regretted.

Test Drive SendGuard for Outlook now by downloading the fully functional 30 day trial.

Let us know what you think about the new features in SendGuard by leaving a comment below.

Categories : Outlook Email Tips, SendGuard for Outlook Comments ( 0 )

Why you should avoid using BCC for emails?

By standss · Comments ( 0 ) Thursday, September 19th, 2013

Outlook users BCC emails for two main reasons… sending sales/marketing emails or sending someone a copy of the email without letting the other recipients know. We strongly recommend that you DON’T use the BCC field for either purpose. Why?

  1. Your sales/marketing emails will probably get caught in SPAM filters: Stuffing the TO/CC/BCC field with email addresses makes your email look like spam and it might be caught by the SPAM filters, which means your recipients might never receive your email about an important announcement/sale/event etc.
  2. Your sales/marketing email might not get read even if it gets past the spam filter (because it looks too much like a sales email to the recipient)
  3. If you used BCC to keep a recipient hidden from others, imagine what would happen if the hidden recipient did a reply-to-all! Suddenly the other recipients would be aware that you had been using BCC and depending on the nature of the email conversation, this may be viewed as dishonest or sneaky.

What to do instead of using the BCC field?

Send Personalized Individual emails (Marketing or Sales emails)

Your emails have a better chance of reaching the recipients inbox if it is personalized and addressed to that person.

You can either send the same email to the recipients one at a time (compose a new email and copy paste the content) which would be time consuming… or

You can use an easy mail merge tool like Email Merge for Outlook to send out personalized individual copies of the email to each recipient. Each recipient will get a personalized copy of the email which is addressed only to him/her.

Forward Emails (when you need to hide a recipient from the others)

If you need to send someone a copy of an email without others knowing about it, don’t BCC them on it. Instead send the email out to the “disclosed” list of recipients. Then forward a copy of the Sent email to the “hidden” recipient. Now if the hidden recipient reply’s to the email, the reply will only come to you.

Avoid accidental Reply-To-Alls yourself

If you or others in your organization are dealing with confidential information that you are BCCed on, you might want to also look at Reply Guard for Outlook to avoid doing an accident Reply-to-all yourself!

Send Guard has special filters that check emails as you respond to them and as they are sent out.

A special prompt will warn you and ask for confirmation if you reply to an email on which you have been BCCed.

This can avoid the accidental disclosure to other recipients that we referred to earlier.

I hope you find this tip useful.

If you know of other email abuses or ways to avoid email abuses, share it with us by leaving a comment below

Related Posts:

How to create NON-SPAM emails that get opened and read

When to BCC Emails in Outlook

Updated Outlook Reply protection is much more than just a warning prompt (Outlook 2007, 2010 and now Outlook 2013)

By standss · Comments ( 0 ) Thursday, June 6th, 2013

We have updated the Reply Guard feature in Send Guard so it fully supports Outlook 2013.

What is Reply Guard and why do users need it even when newer versions of Outlook have built in warnings?

How many times have you accidently done a Reply-All (when you really meant to do reply) and disclosed confidential information to people who should not have received/seen it… or maybe you accidentally did a Reply instead of a Reply-all and missed some people?

Send Guard protects you from accidental Reply-Alls with much more than just a warning prompt.

Whenever you click Reply or Reply-to-All on an email with multiple recipients, the Reply Guard feature in the Outlook addin will display a list of all the original recipients so that you can visually see and change who your reply is going to.

outlook reply-to-all

If you’ve accidentally addressed the email to the wrong people, just untick them. If you’ve forgotten to include some people, just tick them.

Reply Guard virtually ELIMINATES any chance of you replying or replying-to-all to the wrong people!

Send Guard for Outlook works with Outlook 2007, 2010 (32 and 64 Bit) and Outlook 2013 (32 and 64 Bit).

The latest version of SendGuard (1.1.4898) now fully supports Outlook 2013’s new Inline Response feature.

You can download the latest version of Send Guard for Outlook from here.

This update is FREE for Existing users of SendGuard. Install it over your old version and your registration information will automatically be retrieved.

Haven’t tried Send Guard yet? Find out more about Send Guard for Outlook and download a fully functional trial today.

SendGuard version 1.1.4898 Released: Compatible with 64bit version of Outlook + Other Improvements

By standss · Comments ( 0 ) Wednesday, June 5th, 2013

Standss is pleased to announce the update release of the SendGuard version 1.1.4898.

This update is free for all existing registered users of version 1.0 or later.

Fixes and Features in this update include:

  • Compatible with 64bit version of Outlook
  • ReplyGuard feature now works with Inline Response in Outlook 2013
  • Plus other bug fixes

Download latest version of SendGuard outlook addon

New to SendGuard: SendGuard is an Outlook addin that has a collection of extremely useful tools that ensure your outgoing emails are COMPLETE (with no missing information) and are being sent to the CORRECT (and only the correct) people.

SendGuard will automatically display a prompt when you:

  • Forget to attach a important file to an email
  • Clicked Reply when you meant Reply-All or vice-versa.
  • Forgot to write a subject.
  • Emailed someone using the wrong email address (for those of us with more than one email address).
  • Fired off an angry message that you later regretted.

Test Drive SendGuard for Outlook now by downloading the fully functional 30 day trial.

Let us know what you think about SendGuard by leaving a comment below.

How to not Reply-All to Yourself

By standss · Comments ( 2 ) Tuesday, February 26th, 2013

Reader Question: Outlook includes my email address in the To field when I do a Reply-All. Clearly I do not want to email myself but Outlook lacks the intelligence to not add my email address to the email. Do you have a solution?

YES. This functionality is built into Send Guard for Outlook. You can turn it on from the settings screen using the following steps:

  • Open Outlook
  • In Outlook 2010/2013, click on the Standss Outlook Addins tab > click SendGuard > Settings In Outlook 2007/2003, click on the Tools menu > Standss > SendGuard > Settings

SendGuard will display the following screen:

Reply Guard settings

  • Click on the Reply Guard tab
  • Tick the checkbox for Automatically remove me when doing a Reply to All
  • Click OK

Now if you do Reply-to-All on any email, SendGuard will automatically remove your email address from the mailing list.

If you haven’t tried Send Guard for Outlook, you can download a fully functional trial of the Outlook addin.

SendGuard has a number of special filters that check outgoing emails to ensure that they are going to the correct people with all the required information. It’s built in tools include the Attachment Guard, Subject Guard, Reply (and Reply All) Guard, Account Guard, Bad Mood Guard and Send Confirm.

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