EmalMerge FAQ's/Support

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.

The following are the main questions asked by Email Merge users wondering how to email merge. Please e-mail us at support@standss.com if your question is not answered below.


Will EmailMerge work with Windows 10 machine?

EmailMerge version 3.x is fully compatible with Windows 10. All versions of our software work with Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10.

What versions of Outlook does this software work with?

EmailMerge can be used with Outlook 2016(32 & 64 bit), 2013(32 & 64 bit), 2010(32 & 64 bit) and 2007.

Is EmailMerge compatible with Exchange or Office 365?

EmailMerge is fully compatible with Office 365 and Exchange.

Installation and Registration

How can I get an executable copy of EmailMerge to install on my computer?

Click on the link below to download EmailMerge:

How can I register EmailMerge on my computer?
I get an error message saying “Registration Unsuccessful” while activating EmailMerge?

This error normally occurs if you are either:
     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.
Click here for detailed instructions to solve this problem.

I get an error message “The unlock code has already been activated on another computer.” while activating EmailMerge?

Each license of EmailMerge can be used on one computer only.
If you are installing the software on the same computer and this message appears, please contact our support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

I get an installation error message saying “There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run”.

This error normally occurs when you do not have adequate permission on your Temp folder in windows.
Click here for instructions to complete the installation correctly.

License Enquiries

I have misplaced my unlock code. How can I retrieve my registration information?

Click here and follow the instructions on the page to retrieve your unlock code.

To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.
To deactivate please follow the steps below:

   - From Microsoft Outlook, select the Tools menu.
   - Choose Standss > EmailMerge.
   - Click About EmailMerge
   - Click the Deactivate button to deactivate.

You will now be able to install the software on another computer and activate it again.

I need to reformat my computer. Will my unlock code still work after reformatting.

Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.
To deactivate please follow the steps below:

   - From Microsoft Outlook, select the Tools menu.
   - Choose Standss > EmailMerge.
   - Click About EmailMerge
   - Click the Deactivate button to deactivate.

General Questions

There is a small advertisement added to the emails created using the DEMO version of EmailMerge for Outlook email merge software. Does this message also appear in the licensed version?

No, the advertisement is ONLY in the Demo version.

Does EmailMerge for Outlook work with Outlook Express?

No. EmailMerge for Outlook works with Microsoft Outlook 2007 and later.

Can EmailMerge send out attachments?

Yes. Attach the file to your original e-mail and EmailMerge will attach a copy to each email it sends out.

I have installed EmailMerge for Outlook but cannot see the EmailMerge toolbar in Outlook.

Restart Microsoft Outlook and create a new e-mail. The toolbar should be visible. If you still cannot see the toolbar then restart your computer and then open Outlook. Create a new e-mail to see the toolbar. If the toolbar is still not visible then see the answer to the next question.

Email Merge was working on my computer but for some reason I can no longer see the ribbon/toolbar.

Start Outlook and re-enable Email Merge by doing the following:

If you are using Outlook 2007:
   - Start Outlook -> Go to Inbox
   - Select Help -> Click Disable Items
   - On the screen that appears, select Email Merge
   - Click Enable

If you are using Outlook 2010 & above:
   - Start Outlook -> Go to Inbox
   - Click File tab
   - Click Options
   - Click on Add-Ins on the left column
   - Select Disabled Items for the Manage drop-down
   - Click Go
   - Select Email Merge
   - Click Enable

Email Merge does not seem to be sending out HTML e-mails properly. Users are receiving plain text e-mails with pictures as attachments.

Run the Email Merge Wizard again. In the last step of the Wizard there is a drop-down labeled HTML E-mail Merge Routine. Choose method B from the list (or choose A if you had previously chosen B). Method A works best on most computers.

What is the maximum number of e-mails that can be sent at a time?

The software does not restrict the number of emails sent per batch. It is unlimited. It is your ISP, which restricts the number of emails sent per batch.
To get around this ISP restriction, EmailMerge provides you with a feature to choose the number of emails you want to send at certain intervals. This feature is available at the Configure sending options step (second last step) of the wizard . Clicking the Send all e-mails at once at this step will allow you to configure sending options.

Can I preview how emails will look before they are sent out?

This article applies to Email Merge Version 3 or later only.

Yes. EmailMerge 3 lets you preview emails as part of the EmailMerge Wizard. The Preview shows you exactly how the email will look when it is created… including all personalization, formatting, attachments etc.

Where can I get more details about the Email Tracking portion of Email Merge?
Where can I view tutorial videos about this product?


I would like to say thanks for a great program. EmailMerge is awesome and saves a lots of time sending your personalized emails.

This is a superb application with an intuitive wizard and user interface

I just downloaded the program and it's GREAT! Even I, a computer neophyte could use it.

Just found your program and love it

I have used it several times now and it works perfectly and does just what I needed ... we're really happy we got the program and use it regularly. Thanks.