EmailNotes FAQ/Support

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.

The following are the main questions asked by EmailNotes users wondering how to EmailNotes. Please e-mail us at support@standss.com if your question is not answered below.

Compatibility

Will EmailNotes work with Windows 8 machine?

Email Notes version 2.x is fully compatible with Windows 8. All versions of our software work with Windows 95, Windows 98, Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows 7 and Windows 8.

What versions of Outlook does this software work with?

Email Notes can be used with Outlook 2013(32 & 64 bit), 2010(32 & 64 bit), 2007, 2003, 2002/XP and 2000.

Installation and Registration

How can I get an executable copy of Email Notes to install on my computer?

Click on the link below to download Email Notes:
www.standss.com/emailnotes/download_process.asp

How can I register Email Notes on my computer?
I get an error message saying “Registration Unsuccessful” while activating Email Notes?

This error normally occurs if you are either:
     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.
Click here for detailed instructions to solve this problem.

I get an error message “The unlock code has already been activated on another computer.” while activating Email Notes?

Each license of Email Notes can be used on one computer only.
If you are installing the software on the same computer and this message appears, please contact our support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

License Enquiries

I have misplaced my unlock code. How can I retrieve my registration information?

Click here and follow the instructions on the page to retrieve your unlock code.

How do I transfer my license from one computer to another?

To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.
To deactivate please follow the steps below:

   - From Microsoft Outlook, select the Tools menu.
   - Choose Standss > Email Notes.
   - Click About Email Notes
   - Click the Deactivate button to deactivate.

You will now be able to install the software on another computer and activate it again.

I need to reformat my computer. Will my unlock code still work after reformatting.

Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.
To deactivate please follow the steps below:

   - From Microsoft Outlook, select the Tools menu.
   - Choose Standss > Email Notes.
   - Click About Email Notes
   - Click the Deactivate button to deactivate.

General Questions

Can I use Microsoft® Word® as my email editor?

Email Notes supports Word as an e-mail editor in Outlook 2002, 2003 and 2007.

Does Email Notes for Outlook work with Outlook Express?

No. Email Notes for Outlook works with Microsoft Outlook 2000 and later.

Where are my notes stored?

EmailNotes stores your notes inside your main Outlook data file. The notes are stored as Post items (and not normal Outlook Notes)

The Notes will be stored in your default Outlook data file under the folder \Standss Settings\EmailNotes.

How do I back up my email notes?

EmailNotes stores your notes inside your main Outlook data file in the folder \Standss Settings\EmailNotes.

Your Notes will be backed up anytime you backup your Outlook data file.

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Testimonials

LOVING the new product... this new EmailNotes plug-in is my new must-have tool.

- John

I really found the product very thoughtfully developed, easy to use and wonder how I managed without so far!

- Aylur Kailasam Ganesh

... Email notes, in just a few days, has made me more effective and organized! I really appreciate the stability I have seen so far along with the functionality.

- Fred G. Cook
President
Cook Family Services