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MailSync FAQ


MailSync version 1.x is fully compatible with Windows 10. All versions of our software work with Windows 7, Windows 8, Windows 8.1 and Windows 10.

MailSync can be used with Outlook 2016 (32-bit and 64-bit), 2013 (32-bit and 64-bit), 2010 (32-bit and 64-bit).

MailSync is fully compatible with Office 365 and Exchange.

MailSync is compatible with IMAP if you are using Outlook 2013 or later.

Click on the link below to download MailSync:
www.standss.com/mailsync/download_process.asp

This error normally occurs if you are either:
     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.
Click here for detailed instructions to solve this problem.

Each license of MailSync can be used on one computer only.
If you are installing the software on the same computer and this message appears, please contact our support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

This error normally occurs when you do not have adequate permission on your Temp folder in windows.
Click here for instructions to complete the installation correctly.

Click here and follow the instructions on the page to retrieve your unlock code.

To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

   - In your Outlook, click on 'More Actions' drop-down in the MailSync toolbar/ribbon 
   - Click 'About MailSync for Outlook'
   - On the About screen, click on 'Activate/Deactivate' button
   - Click on the 'Deactivate software on this computer' link and follow the instructions to de-activate MailSync.

You will now be able to install the software on another computer and activate it again.

Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.
To deactivate please follow the steps below:

   - In your Outlook, click on 'More Actions' drop-down in the MailSync toolbar/ribbon 
   - Click 'About MailSync for Outlook'
   - On the About screen, click on 'Activate/Deactivate' button
   - Click on the 'Deactivate software on this computer' link and follow the instructions to de-activate MailSync.

You will now be able to activate it again using the same registration information. 

No. MailSync for NetDocuments & Outlook works with Microsoft Outlook 2007 and later.

Restart Microsoft Outlook. The ribbon/toolbar should be visible. If you still cannot see the ribbon/toolbar then restart your computer and then open Outlook. If the toolbar is still not visible then see the answer to the next question.

Your Outlook may have disabled MailSync. You can re-enable MailSync by doing the following:

If you are using Outlook 2010 or above:
   - From your Outlook Inbox
   - Click File tab > Options
   - Click on Add-Ins on the left column
   - Select Disabled Items for the Manage drop-down
   - Click Go
   - Select MailSync
   - Click Enable

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.

The following are the main questions asked by MailSync users wondering how to MailSync. Please e-mail us at support@standss.com if your question is not answered below.

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