QuickFile FAQ's

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.

The following are the main questions asked by QuickFile users wondering how to QuickFile. Please e-mail us at support@standss.com if your question is not answered below.

Compatibility

Will QuickFile work with Windows 8.1 machine?

QuickFile version 5.x is fully compatible with Windows 8.1. All versions of our software work with Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 8.1

What versions of Outlook does this software work with?

QuickFile can be used with Outlook 2013 (32-bit and 64-bit), 2010 (32-bit and 64-bit) and 2007.

Is QuickFile compatible with Exchange or Office 365?

QuickFile is fully compatible with Office 365 and Exchange.

Is QuickFile compatible with IMAP?

QuickFile is only compatible with IMAP if you are using Outlook 2013 or later.

Installation and Registration

How can I get an executable copy of QuickFile to install on my computer?

Click on the link below to download QuickFile:
www.standss.com/quickfile/download_process.asp

How can I register QuickFile on my computer?
I get an error message saying “Registration Unsuccessful” while activating QuickFile?

This error normally occurs if you are either:
     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.
Click here for detailed instructions to solve this problem.

I get an error message “The unlock code has already been activated on another computer.” while activating QuickFile?

Each license of QuickFile can be used on one computer only.
If you are installing the software on the same computer and this message appears, please contact our support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

License Enquiries

I have misplaced my unlock code. How can I retrieve my registration information?

Click here and follow the instructions on the page to retrieve your unlock code.

How do I transfer my license from one computer to another?

To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

   - In your Outlook, click on 'More Actions' drop-down in the QuickFile toolbar/ribbon 
   - Click 'About QuickFile for Outlook'
   - On the About screen, click on 'Activate/Deactivate' button
   - Click on the 'Deactivate software on this computer' link and follow the instructions to de-activate QuickFile.

You will now be able to install the software on another computer and activate it again.

I need to reformat my computer. Will my unlock code still work after reformatting.

Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.
To deactivate please follow the steps below:

   - In your Outlook, click on 'More Actions' drop-down in the QuickFile toolbar/ribbon 
   - Click 'About QuickFile for Outlook'
   - On the About screen, click on 'Activate/Deactivate' button
   - Click on the 'Deactivate software on this computer' link and follow the instructions to de-activate QuickFile.

You will now be able to activate it again using the same registration information. 

General Questions

Does QuickFile for Outlook work with Outlook Express?

No. QuickFile for Outlook works with Microsoft Outlook 2007 and later.

What is the difference between QuickFile Standard edition, QuickFile PRO edition and QuickFile Ultimate edition?

Click here to view the difference between QuickFile Standard, PRO and Ultimate editions.

Can I use keyboard shortcuts for QuickFile features?

Yes. You can setup your own keyboard shortcuts from the QuickFile settings screen.

To  get to QuickFile settings:

- In your Outlook, click on 'More Actions' drop-down in the QuickFile toolbar/ribbon 
- Click on 'Settings...' > select 'Keyboard Shortcuts' tab

I have installed QuickFile but cannot see the QuickFile ribbon/toolbar in Outlook.

Restart Microsoft Outlook. The ribbon/toolbar should be visible. If you still cannot see the ribbon/toolbar then restart your computer and then open Outlook. If the toolbar is still not visible then see the answer to the next question.

QuickFile was working on my computer but for some reason I can no longer see the ribbon/toolbar.

Your Outlook may have disabled QuickFile. You can re-enable QuickFile by doing the following:

If you are using Outlook 2007:
   - From your Outlook Inbox
   - Select Help menu > Click Disable Items
   - On the screen that appears, select QuickFile
   - Click Enable

If you are using Outlook 2010 or above:
   - From your Outlook Inbox
   - Click File tab > Options
   - Click on Add-Ins on the left column
   - Select Disabled Items for the Manage drop-down
   - Click Go
   - Select QuickFile
   - Click Enable

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Testimonials

QuickFile is nimble and a genuine time-saver ... It is saving me many hours of work in a month and my emails are nicely organized.

- Flávio Zarur Lucarelli

Using the Rules to auto file can mean missing some important items. By using QuickFile, everything comes into my inbox and can be seen, then quickly moved to the appropriate subfolder. Items are seen and dealt with and not lost, as before.

- David S. Roberts, United Kingdom

It's faster, easier and more efficient than building mail rules and it can keep tabs on email from each of your contacts.

- Rose Vines, Sydney Morning Herald

QuickFile has changed my morning e-mail from a dreaded chore to a task that can be dealt with briskly.

- Anita Harrell, Virginia, USA

Very handy program. Use it every day at work.

- Miles C. Seifert, P.E.

QuickFile is invaluable: using it speeds up the handling of e-mail, allowing me to read and file, or send and file, in much less time than it used to take using Outlook on its own. Great product and great value for money

- David Smith, United Kingdom