Time-Saving Addins for Microsoft Outlook
Make Outlook More Powerful & Easier to Use

QuickFile > Frequently Asked Questions (FAQs)

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.
 

The following are the main questions asked by QuickFile users. Please e-mail us at support@standss.com if your question is not answered below.
 

Compatibility
  Installation and Registration
 
License Enquiries
 
General Questions
 
Compatibility
 

Will QuickFile work with Windows 7 machine?
QuickFile is fully compatible with Windows 7. All versions of our software work with Microsoft Windows 95, 98, ME, 2000, XP, Vista or Windows 7.

What versions of Outlook does this software work with?
QuickFile can be used with Microsoft® Outlook ® 2000, 2002/XP, 2003, 2007 or 2010(32 bit).


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Installation and Registration
 

How can I get an executable copy of QuickFile to install on my computer?
Click on the link below to download QuickFile:
Download QuickFile Now

Corporate Deployment: Do you have a special version/instructions to automatically deploy the addin to client computers in an Enterprise or Organization?
Please contact us at sales@standss.com for an MSI installation package and instructions for customizing and deployment using Windows Server Group Policies.

How can I register  on my computer?
Click on this link to get detailed instructions on how to register QuickFile on your PC.

I get an error message saying “Registration Unsuccessful” while activating QuickFile?
This error normally occurs if you are either:

     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.

Click here for detailed instructions to solve this problem.

I get an error message “The unlock code has already been activated on another computer.” while activating QuickFile?
Each license of QuickFile can be used on one computer only. If you are installing the software on the same computer and this message appears, please contact our support team with details.

If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.



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License Enquiries
 

I have misplaced my unlock code. How can I retrieve my registration information?
Click here and follow the instructions on the page to retrieve your unlock code.

How do I transfer my license from one computer to another?
To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

   - From MS Outlook, select Tools  menu - Standss
   - Choose QuickFile
   - Click About QuickFile
   - Click the Deactivate button to deactivate.

You will now be able to install the software on another computer and activate it again.

I need to reformat my computer. Will my unlock code still work after reformatting.
Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.

To deactivate please follow the steps below:

   - From MS Outlook, select the Tools menu - Standss
   - Choose QuickFile
   - Click About QuickFile
   - Click the Deactivate button to deactivate.



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General Questions
 

Can I use Microsoft Word as my email editor?
QuickFile supports Word as an e-mail editor in Outlook XP 2003 and in 2007

Does QuickFile work with Outlook Express?
No. QuickFile works with Microsoft® Outlook ® 2000, 2002/XP 2003 or 2007.

What is the difference between QuickFile PRO edition and QuickFile Standard edition?
Click here to view the difference between QuickFile PRO and QuickFile Standard.

How do I turn off tool tips in QuickFile?
To turn off tool tips in QuickFile:

Click the Don't show tips link on the tool tip itself

or

  1.  Go to Inbox -> Tools menu -> Standss -> QuickFile -> Click Settings...
  2.  Goto View tab
  2.  Un-tick Show Tips on all screens option under Other Settings
  3.  Click OK

Can I use keyboard shortcuts for filing emails?
Yes. Click here to learn how to use keyboard shortcuts for filing emails.

How do I know which version of QuickFile I am using?
To display the version number:

  -  Open Microsoft Outlook
  -  On the Tools menu, go to Standss
  -  Go to QuickFile -> About QuickFile
  -  The version number will be shown on the screen that appears.

How do I use Auto-QuickFile?
Click Auto-QuickFile and follow on-screen instructions to automatically file emails from
that particular email address to a folder.
Note: Unread e-mails will not be automatically filed.

In order to use the Auto-QuickFile feature, you must create default shortcuts.
Click here for instructions on creating default shortcuts

I have installed QuickFile but cannot see the QuickFile toolbar in Outlook.
Restart Microsoft Outlook. The toolbar should be visible. If you still cannot see the toolbar then restart your computer and then open Outlook. If the toolbar is still not visible then see the answer to the next question.

QuickFile was working on my computer but for some reason I can no longer see the toolbar.
Start Outlook and re-enable QuickFile by doing the following:

If you are using Outlook 2002 and 2003:

  -  Start Outlook
  -  Select Help -> About Microsoft Outlook
  -  Click Disabled Items button
  -  Select QuickFile
  -  Click Enable

If you are using Outlook 2007:

  -  Start Outlook -> Go to inbox
  -  Select Help -> Click Disabled Items button
  -  On the screen that appears, select QuickFile
  -  Click Enable


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