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EmailMerge FAQ

EmailMerge version 3.x is fully compatible with Windows 10. All versions of our software work with Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10.

EmailMerge can be used with Outlook 2019 (32-bit and 64-bit), Outlook 2016(32 & 64 bit), 2013(32 & 64 bit), 2010(32 & 64 bit) and 2007.

EmailMerge is fully compatible with Office 365 and Exchange.

Click on the link below to download EmailMerge:

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This error normally occurs if you are either:

  1. Entering your unlock code or name incorrectly or
  2. Have installed the wrong software.

Click here for detailed instructions to solve this problem.

Each license of EmailMerge can be used on one computer only.
If you are installing the software on the same computer and this message appears, please contact our support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

This error normally occurs when you do not have adequate permission on your Temp folder in windows.
Click here for instructions to complete the installation correctly..

Click here and follow the instructions on the page to retrieve your unlock code.

To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

- From Microsoft Outlook, select the Tools menu.

- Choose Standss > EmailMerge.

- Click About EmailMerge

- Click the Deactivate button to deactivate.

You will now be able to install the software on another computer and activate it again.

Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.

To deactivate please follow the steps below:

- From Microsoft Outlook, select the Tools menu.

- Choose Standss > EmailMerge.

- Click About EmailMerge

- Click the Deactivate button to deactivate.

No, the advertisement is ONLY in the Demo version.

No. EmailMerge for Outlook works with Microsoft Outlook 2007 and later.

Yes. Attach the file to your original e-mail and EmailMerge will attach a copy to each email it sends out.

Restart Microsoft Outlook and create a new e-mail. The toolbar should be visible. If you still cannot see the toolbar then restart your computer and then open Outlook. Create a new e-mail to see the toolbar. If the toolbar is still not visible then see the answer to the next question.

Start Outlook and re-enable EmailMerge by doing the following: .

If you are using Outlook 2007:
- Start Outlook -> Go to Inbox
- Select Help -> Click Disable Items
- On the screen that appears, select EmailMerger
- Click Enable

If you are using Outlook 2010 & above:
- Start Outlook -> Go to Inbox
- Click File tab
- Click Options
- Click on Add-Ins on the left column
- Select Disabled Items for the Manage drop-down
- Click Go
- Select EmailMerge
- Click Enable

Run the EmailMerge Wizard again. In the last step of the Wizard there is a drop-down labeled HTML E-mail Merge Routine. Choose method B from the list (or choose A if you had previously chosen B). Method A works best on most computers.

The software does not restrict the number of emails sent per batch. It is unlimited. It is your ISP, which restricts the number of emails sent per batch.
To get around this ISP restriction, EmailMerge provides you with a feature to choose the number of emails you want to send at certain intervals. This feature is available at the Configure sending options step (second last step) of the wizard . Clicking the Send all e-mails at once at this step will allow you to configure sending options.

TThis article applies to EmailMerge Version 3 or later only.

Yes. EmailMerge 3 lets you preview emails as part of the EmailMerge Wizard. The Preview shows you exactly how the email will look when it is created… including all personalization, formatting, attachments etc.

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.

Please e-mail us at support@standss.com if your question is not answered above.

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