EmailNotes FAQ

EmailNotes version 3.x is fully compatible with Windows 10. All versions of our software work with Windows 7, Windows 8, Windows 8.1 and Windows 10.

EmailNotes can be used with Office 365 (32-bit and 64-bit), Outlook 2019 (32-bit and 64-bit), Outlook 2016 (32-bit and 64-bit), 2013 (32-bit and 64-bit), and 2010 (32-bit and 64-bit).

EmailNotes is fully compatible with Office 365 and Exchange.

Click on the link below to download EmailNotes:
www.standss.com/emailnotes/download_process.asp

This error normally occurs if you are either:

  1. Entering your unlock code or name incorrectly or
  2. Have installed the wrong software.

Click here for detailed instructions to solve this problem.

Each license of EmailNotes can be used on one computer only.
If you are installing the software on the same computer and this message appears, please contact our support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

This error normally occurs when you do not have adequate permission on your Temp folder in windows.
Click here for instructions to complete the installation correctly..

Please contact support for assistance.

To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

From Outlook 2016 and above:
   - Open Outlook
   - Click on the Standss Outlook Addins tab on the ribbon.
   - Click on About EmailNotes
   - Click the Deactivate button to deactivate.

   - You will now be able to install the software on another computer and activate it again.

Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.

To deactivate please follow the steps below:

From Outlook 2016 and above:
   -Open Outlook
   - Click on the Standss Outlook Addins tab on the ribbon.
   - Click on About EmailNotes
   - Click the Deactivate button to deactivate.

  You will now be able to install the software on another computer and activate it again.

Email Notes supports Word as an e-mail editor in Outlook 2007 and above. 2007 and later.

No. EmailNotes for Outlook works with Microsoft Outlook 2007 and later.

EmailNotes stores your notes inside your main Outlook data file. The notes are stored as Post items (and not normal Outlook Notes)

The Notes will be stored in your default Outlook data file under the folder \Standss Settings\EmailNotes.

EmailNotes stores your notes inside your main Outlook data file in the folder \Standss Settings\EmailNotes.

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.

The following are the main questions asked by EmailNotes users wondering how to EmailNotes. Please e-mail us at support@standss.com if your question is not answered below.

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