InsertText: Whats New

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InsertText Features List

	Features	Why do I need this
	Create an unlimited number of Templates by creating a new email and then clicking Save Template	Nothing new to learn – if you know how to write an email, you know how to create a template. Templates can then be used to speed up the writing of emails.
NEW!	Create Template from Selected Text in the middle of an email you are currently working on.	Nothing new to learn – if you know how to write an email, you know how to create a template. Templates can then be used to speed up the writing of emails.
	Insert Template (Text Only)	Insert frequently repeated text fragments without formatting in the middle of an email at the click of a button.
	Insert Template (with formatting)	Insert frequently repeated text fragments with formatting in the middle of an email at the click of a button.
	Search for templates on main Templates screen by typing any word(s) from the templates name.	Makes it quick and easy to find and use a templates. Great time saver once you have a lot of templates.
NEW!	Categorise your templates into groups of your choice (e.g. Sales, Support, Admin)	Makes it easier to find the most appropriate template when you are not sure
NEW!	Insert personalized fields within the email using macro tags in the template. These tags will be replaced by the recipient’s name, date etc when you use the template.	Allows much more personal use of templates as the inserted text is automatically customized with the person’s name.
NEW!	Supports To, CC, BCC in templates so that InsertText automatically adds predefined recipients in emails when you are using the template.	Emails are more than just the message text. This speeds up your work when you need to automatically CC people for certain emails. Also allows you to have pre-addressed email templates ready for reporting problems etc.
NEW!	Supports attachments in templates which means that in addition to the text in your email, files can also be attached.	Great when your standard response also includes supporting information in attachments (e.g. sales brochures)
NEW!	New using Template added to Outlook	Creates a new email with the chosen template text (and other fields) at the click of a button.
NEW!	Reply using Template button added to Outlook	Does a reply and inserts the template text (and other fields) at the click of a button.
NEW!	Reply to all using Template added to Outlook	You can do a Reply to all on an email using a template text (and other fields) at the click of a button.
NEW!	Forward using Template added to Outlook	Forward an email using the template text (and other fields) at the click of a button.
NEW!	Copy (Text only)	Copy text from a template with a click of a button to use in other applications. For example, you might be using a different application to handle all your support. You can copy/paste the contents from templates within Outlook to applications outside Outlook.
NEW!	Copy (with Format)	Allows you to copy the same text but with format. Saves you great deal of time ending up formatting your replies.
NEW!	Supports Private and Shared Templates	Templates can also be shared across an organization. The benefits multiply very quickly. It provides a great system for ensuring that the quality of everyone’s correspondence increases (instead of being based on the skill of each individual).
NEW!	Access Templates from Outside Outlook (from System Tray)	Use InsertText in other applications besides Word e.g. we use the same templates when working via email or our web-based support system.
NEW!	Track Template usage	Identify which templates are used most with built-in automatic logging – this simple feature can help you identify which templates should be refined for better business results (logging can be turned off and on from the settings screen)

Testimonials

... offers timely and responsive support of every product they have created. Every company should strive to deliver customer and tech support the way this company does..

- Dennis M. Najjar