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SendGuard can be used with Outlook 2019 (32-bit and 64-bit), Outlook 2016 (32-bit and 64-bit), 2013 (32-bit and 64-bit), 2010 (32-bit and 64-bit) and 2007.

SendGuard works with the desktop versions of Outlook that are a component of Office 365. We are working on an update to also support OWA (and mobile devices once Microsoft makes this possible). Please contact us if you need more information on OWA or mobile access.

Yes. We can provide a Customized MSI (with your pre-set settings) for initial deployment. We will also provide ADMX/ADML files to manage settings after deployment using Group Policy. Please refer to the Deployment FAQ section later in this document for more information.

SendGuard is a client-side addin and no additional software has to be installed on the server.

Yes. There is a registry key to hide all settings (as well as other options) from the user. This key can be set from the software or deployed using reg or ADMX/ADML files.

SendGuard automatically detects your internal domain based on your email address. You can also define additional domains on the settings screen. You can also use wildcards (for example if you have the same domain in multiple countries) e.g. mydomain*

Yes. We have several clients who use SendGuard in a mixed desktop/Citrix environment.

Yes. We have step-by-step instructions for this in our Administrators Guide. Please contact us if you need a copy.

We have tested the software for 100%, 125%, 150%. If you have users who need a different percentage, please let us know .

SendGuard is currently licensed based on the number of users. The same user using SendGuard on multiple computers counts as a single user.

Our licenses are currently perpetual licenses and include minor upgrades within the same version number. Major upgrades have to be purchased for a discounted fee. We also offer a maintenance contract that includes priority support and all upgrades.

Yes. Please contact us if you wish to discuss subscription based pricing options.

SendGuard works with Outlook 2007 or later and supports both 32 Bit and 64 Bit. SendGuard only works with Windows PCs (Mac is not supported)

The OWA version of SendGuard will work with Office 365.

No. SendGuard is a client application and needs to be installed on the desktop. However you can use Group Policy (or other deployment applications) to deploy and manage SendGuard settings from your server.

We will provide you with both 32-Bit and 64-Bit MSIs. These can be deployed using Group Policy or any other deployment tool of your choice. We have instructions on deployment using Group Policy in our Administrators Guide. Please contact us if you need a copy.

Install the software on one computer first and configure it with the settings you need. Then use the Export Settings button (on the Settings screen) to create a Reg file. Copy the installer and the reg file to a shared location on your network and them run them both from each computer. You can also create a batch file to run both files automatically.

Step-by-Step instructions are given in our Administrators Guide. Please contact us if you need a copy.

For enterprise customers, we can create MSIs for you with the settings you wish to deploy. The MSIs can be deployed using Group Policy (or any other deployment tool of your choice).

Alternatively, you can configure SendGuard and then export a reg file (from the Settings screen). The MSI and the reg file can be run on each PC.

We have instructions on both methods in our Administrators Guide. Please if you need a copy.

SendGuard supports branding customization. You can configure it to display your company logo, customized text as well as links to your organization’s email policies.

Yes. There is a registry key to hide all settings (as well as other options) from the user. This key can be set from the software or deployed using reg or ADMX/ADML files.

Yes. We have step-by-step instructions for this in our Administrators Guide. Please contact us if you need a copy.

Yes. We will provide you with a ADMX/ADML files to use with Group Policy to update settings.

SendGuard version 3.x is fully compatible with Windows 10. All versions of our software work with Windows 7, Windows 8, Windows 8.1 and Windows 10.

SendGuard can be used with Outlook 2016 (32-bit and 64-bit), 2013 (32-bit and 64-bit), 2010 (32-bit and 64-bit) and 2007.

SendGuard is fully compatible with Office 365 and Exchange.

Click here and follow the instructions on the page to retrieve your unlock code.

To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

   - In your Outlook, click on 'More Actions' drop-down in the SendGuard toolbar/ribbon 
   - Click 'About SendGuard for Outlook'
   - On the About screen, click on 'Activate/Deactivate' button
   - Click on the 'Deactivate software on this computer' link and follow the instructions to de-activate MailSync.

You will now be able to install the software on another computer and activate it again.

Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.
To deactivate please follow the steps below:

   - In your Outlook, click on 'More Actions' drop-down in the SendGuard toolbar/ribbon 
   - Click 'About SendGuard for Outlook'
   - On the About screen, click on 'Activate/Deactivate' button
   - Click on the 'Deactivate software on this computer' link and follow the instructions to de-activate MailSync.

You will now be able to activate it again using the same registration information. 

Click on the link below to download SendGuard:
Download SendGuard

This error normally occurs if you are either:
     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.
Click here for detailed instructions to solve this problem.

Each license of SendGuard can be used on one computer only.
If you are installing the software on the same computer and this message appears, please contact our support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

This error normally occurs when you do not have adequate permission on your Temp folder in windows.
Click here for instructions to complete the installation correctly.

No. SendGuard for Outlook works with Microsoft Outlook 2007 and later.

Restart Microsoft Outlook. The ribbon/toolbar should be visible. If you still cannot see the ribbon/toolbar then restart your computer and then open Outlook. If the toolbar is still not visible then see the answer to the next question.

Your Outlook may have disabled SendGuard. You can re-enable SendGuard by doing the following:

If you are using Outlook 2010 or above:
   - From your Outlook Inbox
   - Click File tab > Options
   - Click on Add-Ins on the left column
   - Select Disabled Items for the Manage drop-down
   - Click Go
   - Select SendGuard
   - Click Enable

If you do not find the answer to your questions on this page, you may find more information in our Documentation and Knowledge Base section.

The following are the main questions asked by SendGuard users wondering how to SendGuard. Please e-mail us at support@standss.com if your question is not answered below.

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